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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
Custom Order
Looking for Something You Don't See On The Site?
Contact our Custom Order Team 1-800-848-8084 or

Need More Ideas? Check out

Contact your Special Order Team
Receive product solution & quote
Your order will be processed
You will receive an email confirmation

About Special Order

What is Special Order?

We created our "Special Order" department to handle special requests for merchandise not carried in your in-stock website program. We coordinate every single detail of special order merchandise acquisition. Our Special Order Reps have established relationships with top suppliers from across Canada, the United States and around the Globe! – That means better pricing and faster production for you. You & your employees will spend less time with vendors and more time conducting your business.

How does it work?

  • Send us an email with the details of what you’re looking for and we will provide options that match your needs.
  • Our in-house art department can create a custom graphic for you, or you can provide a logo or graphic to be printed on your products. If you’re providing your own artwork, vector format (AI or EPS) is preferred.
  • Once options that meet your requirements have been sourced, you will be faxed or e-mailed a quote that includes product and order details for your approval.
  • When you approve the quote in writing, production will begin.
  • Your Special Order Rep will submit merchandise samples and artwork for your approval along the way.

Can I add my logo to an item from the website?

Yes, you can personalize most of the items from our in-stock assortment with your own logo or graphic. Several decoration locations and decoration methods are available on our in-stock product selection.

What services are offered?

  • Multiple, unique product options
  • Top-quality product sourcing
  • Competitive pricing
  • Customer service satisfaction & follow-up

What info should I provide when requesting a quote?

  • What you need
  • When you need it
  • Which logo you want

What types of customizations are available?

  • Product style and color
  • Extended sizes
  • Multiple imprint locations
  • Creative printing techniques
  • Name brands
  • Low or high price points
  • Product kits
  • Custom packaging
  • Large order quantities
  • And more!

What is included in my quote?

  • Sizes, colors and quantities according to your needs
  • Decoration specifications and location
  • All costs that will be incurred in completing the order
  • Lead time necessary for production
  • To where and to whom the order is to be shipped
  • Delivery deadline the quote is intended to meet
  • Shipping method required to meet the deadline
  • Total projected cost of the order, not including shipping or taxes