Skip to main content

How can we help?

Contact Us

Questions, comments or feedback?

Here's how to get in touch with us.

Order Status

You may call 866.375.6076 to speak with a Customer Service Representative for updates on your order status.

Per your preference, you may order by phone Monday through Friday during business hours. To call our Customer Service Center, please dial 866.375.6076. Our normal business hours are 7 a.m. - 5 p.m. Monday-Friday (CST). After hours, voicemail will allow you to place an order which will be entered, processed and confirmed back to you with an order number on the following business day.

Help Topics

If your question is not listed, we can still help you.

Please call us at 866.375.6076 or email us at FederatedAuto@cs.staples.com and we’ll do our best to answer your question.

Pricing and Payment

Payment Methods

Offers and Promotions

Printing Your Receipt

How can I check my account balance

Shipping and Delivery

What are normal production and delivery times?

How do I track my order?

How can I get my order faster?

What happens if a product is backordered?

What if I need to change my shipping method after purchase?

What do I do if my order has not arrived?

Can I have my order shipped to multiple addresses?

Can I ship to an APO address?

Can I ship to an international address?

Orders and Returns

Am I limited to the items shown online or can I customize my order?

Exchange and Return Policy

How do I check the status of my order?

What if I need to change my order?

How can I access my past orders or invoices?

How can I check item availability?

When will my refund be received after returning an item

How can I track my return?

How do I return an item?

What if my item arrives damaged or defective?

What is your return policy?

What if I received missing or wrong item(s)?

California Proposition 65

Attention California residents

Tariffs

Notice Regarding Tariffs

Exchange and Return Policy

In-Stock Orders

Your purchases are backed by our 90-day Satisfaction Guarantee.

If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 888-535-1690 between the hours of 7 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

Special Orders

We are unable to accept returns or process exchanges on custom items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.